Returns & Refunds

At LolliFresh, customer satisfaction is our top priority. We take great care in preparing, packaging, and delivering our fresh fruit juices and related products. However, if for any reason you are not fully satisfied with your purchase, we are here to help. Please read our Returns & Refunds Policy carefully to understand your rights and our procedures.

 Eligibility for Returns

Returns are accepted only under specific conditions.

Products must be unused, unopened, and in original packaging.

The return request must be raised within 24 hours of delivery.

Perishable items like fresh fruit juice are non-returnable unless damaged or incorrect.

Products purchased under promotion, discount, or clearance sale may not be eligible for return.

 Non-Returnable Items

The following items are not eligible for return or refund:

Opened fruit juice bottles

Consumed or partially used products

Products damaged due to mishandling after delivery

Items without original invoice

Customized or special order products

Gift items or free items

Damaged or Defective Products

If your product arrives damaged, leaking, expired, or defective:

Please inform us within 12 hours of delivery.

Share clear images/videos of the damaged product.

Do not dispose of the product until our team verifies the issue.

After verification, we will offer:

Replacement

Store credit

Full or partial refund

Wrong Product Delivery

If you receive the wrong product:

Raise a complaint within 24 hours

Provide photos of the delivered item

Our team will arrange:

Free replacement

Reverse pickup (if required)

Refund Policy

Refunds are processed only after successful inspection and approval.

Refund options include:

Original Payment Method

Wallet Credit

Bank Transfer

Refund Timeline:

UPI / Wallet: 2–4 Business Days

Card Payment: 5–7 Business Days

Net Banking: 5–10 Business Days